Returns & Refunds
We operate a money back guarantee.
- If you are unhappy with the product you have purchased because it is faulty or not what you ordered, please contact us within 28 days to arrange a return and refund.
- As shipping costs are not retrievable, We are unable to refund shipping costs.
- All items must be returned in their original packaging, unopened and unused.
- In the case of faulty equipment or unwanted goods please use the return authorisation form to initiate the return process.
- All returns must be accompanied by the returns authorisation number to speed up your refund or replacement.
- For Services, You Are Welcome To Request A Refund Within 28 Days Of Your Payment. This rule is excluded for digital services such as downloads that have been delivered. In Such Cases we encourage you to contact us to set out what you are dissatisfied with and we will rectify this.
- When we aggregate to digital portals, We are unable to exact refunds for isrc, upc, ean and isbn numbers you purchase, similarly the portals exact a fee for removing your bundle. We pass on this cost to the customer and as such requesting a refund which requires a takedown may mean we deduct the cost of portal takedown from your fees paid.
Feedback
- If you are happy with the product, please give us feedback and we will endeavour to send you discounts on your next purchase.
- If you are unhappy with the transaction for any reason, please contact us first to resolve. If you do not contact us within 28 days of your transaction, we may be unable to help but will reply and resolve your query up to 60 days after your transaction at our discretion.
- Please avoid making negative feedback remarks, contact us first if you have any problems!
Contact
We will contact you through your registered e-mail address at DuchessPR Naijamaican, please make sure that it is working, if not please send us a new e-mail address. We try to respond to messages within 48 hours, please bear with us as we are getting a lot of messages everyday. If you do not receive a reply to your email within 5 days, it means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.